Document Management System Interface Design for MSME General Audit Process with Goal-Directed Design Method

This paper discusses the design of a user interface prototype using the goal-directed design method to help an accounting firm address obstacles in auditing the Ministry of Micro, Small, and Medium Enterprises. The firm lacks an application to help supervisors and managers efficiently manage and monitor clients and audits, leading to an inefficient audit process. In this paper, the goal-directed design method will focus on the goals and the needs of the application being designed. This method provides a solid foundation for developing a mock-up of a Document Management System tailored to the accounting firm’s needs and goals. Usability testing and the System Usability Scale will evaluate parameters such as time-based efficiency, overall relative efficiency, and user satisfaction. Therefore, this paper aims to provide a good application design that can be understood by users. Of all the nine recipients including eight employees of the accounting firm and one client that have been tested and filed the questionnaire, the results demonstrated a significant improvement in efficiency, with a 95.2 percent success rate, a 0.034 goals per second, and a high level of user satisfaction, with a SUS score of 72.5, surpassing the average standard. These findings suggest that the designed prototype effectively addresses the firm’s challenges and provides a valuable and easy-to-understand tool for enhancing its audit processes. Even with this conclusion, it’s recommended for future research to delve further into refining numerous button positions from the mockup, corresponding to the below-average time-based efficiency score.