Revolutionizing Customer Experience: the Impact of AI-Driven Banking Automation

Automated banking services have changed the way customers interact with banks, making transactions faster, safer, and more convenient. This study looks at how technologies like ATMs, internet banking, and mobile apps impact customer satisfaction. This paper assesses how automated banking services contribute to customer satisfaction, including the pros and cons it poses to customers. The report seeks to understand how these automation technologies as ATMs, internet and mobile banking have served the customer's quest for convenience and service delivery efficiency using automated data collection from past literature, bank reports, and industry articles. The results prioritize the need for efficient, secure, and easy to use automation as a strategy for meeting stand user needs for increased satisfaction. By reviewing reports, industry studies, and research, it highlights the benefits of automation, such as 24/7 access, fewer errors, and greater efficiency. However, some challenges remain, like security risks, digital literacy barriers, and the loss of personal interaction in banking. The study also explores how different groups of people adopt these services and stresses the need for simple, user-friendly banking solutions. As banks continue to innovate, finding the right balance between technology and personal service will be key to keeping customers happy and loyal. This research provides insights into how digital banking is evolving and what it means for the future of customer-friendly financial services.