User Experience and Barriers in Telemedicine Virtual Healthcare Service Platforms

The use of telemedicine and virtual healthcare services has gained much attention, especially during the digital transformation of countries. This study aims to explore the experience of users and the barriers they face when using telemedicine virtual healthcare service platforms. Scientific studies were reviewed to identify the barriers, facilitators, user attitudes, and telemedicine implementation experiences. The results of prior studies suggest that the primary impediment to adopting telemedicine services is the lack of familiarity with virtual software platforms. Significant barriers were identified, such as inadequate information communication technology infrastructure, cultural resistance to using technology in healthcare delivery, and financial obstacles. Furthermore, the study examined the perspectives of healthcare providers and patients, highlighting their concerns and expectations regarding the use of telemedicine. The analysis also delved into the effects of telemedicine on healthcare utilization, patient satisfaction, and the potential role of virtual reality in rehabilitation. The study provides insights into the challenges and opportunities of integrating telemedicine into healthcare systems. It also offers recommendations for addressing the obstacles and enhancing the user experience in telemedicine virtual healthcare service platforms. The ultimate goal of this study is to improve patient outcomes and strengthen healthcare accessibility through optimized user experiences.