User Experience Evaluation of Learning Management System of SD Islam Al Azhar 45 Palembang with PACMAD Model

There are many educational institutions using LMS to support the teaching and learning process, and SD Islam Al Azhar 45 Palembang is one of those. The goal of this study is to assess the user experience by evaluating its usability. The subjects of this study are a group of students consisting of eighty-six students and a group of teachers consisting of twelve teachers. The model used in this study is People at the Center of Mobile Application Development (PACMAD). This study shows that five of the seven attributes of PACMAD have a good score. Those good attributes are effectiveness, efficiency, learnability, memorability, and error-tolerance. Two attributes: satisfaction and cognitive load both have a bad score. The satisfaction attribute got a 59.92 average score, and the cognitive load attribute got a 57.49 average score. The improved prototype is made based on this result, and that prototype is evaluated by interviewing six students and three teachers. The evaluation of the prototype shows that the prototype has a better user experience score (8.11) compared to the old UI (6.67) for both groups.