Defining Smart Product-Service System Configuration: A Systematic Literature Review

The massive adoption of digital technologies in servitization has coined a new paradigm called digital servitization. This convergence has opened a new way for PSS to be offered to customers, in which digital technologies have been an integral part of the solution, forming the concept of a smart product-service system (smart PSS). Smart PSS has increasingly been discussed and implemented in both academia and industry. Despite this significant trend, extant research has called for further development of the theoretical background of smart PSS. A concrete discussion on elements configuring smart PSS remains absent. This lack of conceptual clarity from the offering, business model, and organizational perspective of smart PSS may produce a fragmented and diverse understanding and hinder the consolidation of knowledge. This research aims to define the components characterizing smart PSS from these multiple perspectives, addressing the absence of a rigorous theoretical background in smart PSS. To this end, a systematic literature review has been conducted. This research contributes to the theoretical development of smart PSS as it proposes a conceptual framework for smart PSS configuration.