RPA for Business Processes: Five Dimensions of Efficiency Assessment

Robotic process automation (RPA) has become a considerable part of corporate digital transformation with focus on corporate processes efficiency and productivity improvement. Authors consider the importance of RPA implementation, how to select and evaluate business processes as candidates for robotization and how to calculate effects from robotization. At given essay authors propose complex approach on business processes evaluation for robotization approach based on 5-dimension model (5D): benefits, technology readiness, usability, organization readiness and return on investment. Considered methodologies and frameworks have been assessed through their practical application at specific robotized process in Greenatom company. Business process for personal income tax reference (2-NDFL) generation has been taken for practical assessment. The business process was robotized in 2019, resulted in crucial process time reduction from 3 work days to 3 hours and provided multimillion Rub. of NPV and 3 months payback period.