Transforming Public Service: AI Chatbot Integration in SI-PEKA Mobile App Development

The rapid advancement of Artificial Intelligence (AI) and its integration into chatbot applications have opened new opportunities for enhancing government administration and public services. However, developing and maintaining chatbots poses significant challenges due to the necessity of proficiency in machine learning and natural language processing, distinguishing it from conventional software development. To address these challenges, this paper introduces SI-PEKA, an innovative public service mobile application featuring the intelligent chatbot, Tanya Jaksa, integrated with advanced AI technology. By leveraging the GPT-4 assistant, facilitated by the OpenAI Platform API, SI-PEKA overcomes these development hurdles, ensuring precise and accurate responses without requiring extensive expertise in AI from developers. Currently, public service delivery at the Public Prosecutor's Office in Pekanbaru is conducted manually. SI-PEKA revolutionizes this process by offering AI-driven legal consultations, thereby enhancing efficiency and convenience for the public. This paper details the development, implementation, and testing of SI-PEKA, highlighting its transformative potential in public service delivery. The development process includes system analysis and design, application implementation, chatbot integration, testing, and iterative improvement. The application underwent rigorous Blackbox testing, achieving a 100% acceptance rate. Results indicate that SI-PEKA functions effectively, providing accurate responses to user queries and demonstrating its efficacy in addressing user needs. This study underscores SI-PEKA's role in driving innovation and adapting to the rapid advancements in AI technology to meet evolving user requirements.