Finding the Important Elements Linked to Integration Problems in the Use of Enterprise Resource Planning Systems

Organizations face an urgent need to become faster, more efficient, and more successful in their commercial operations, given the current state of technological evolution and the arrival of Industry 4.0. Many businesses have adopted the idea of enterprise resource planning (ERP) systems to achieve this goal. The ERP system is expected to increase worker productivity, improve business performance to maximize profitability and profits, and provide accurate and up-to-date data and information to management and stakeholders. This research aims to find new variables related to integration problems in the use of ERP systems. Using the SPSS statistical program, the data collected will be examined using quantitative exploratory factor analysis (EFA). Data processing then includes collecting demographic information from respondents, reliability testing, conducting the Kaiser-Meyer-Olkin (KMO) test, testing using an anti-image matrix, and deriving new factors using a rotation component matrix. This research seeks to identify new elements underlying ongoing integration problems in ERP system implementation. The research results show several reasons for underlying integration problems and offer in-depth information to management that can be used to analyze and evaluate the ERP system in their company appropriately in the future so that the company's performance becomes superior to the competition.