Generative AI Enabled Robotic Process Automation: A Practical Case Study

Robotic Process Automation (RPA) can be used to automate highly repeatable business processes. However, it might struggle in non-deterministic situations where some sort of understanding is required. For example, it can automatically load all the students’ answers from an online examination, but it cannot mark them without the help of some kind of AI. This significantly limits its capabilities. Generative AI and applications such as ChatGPT have many potential applications as they can generate and understand natural language text, making them ideal candidates for addressing the limitations of RPA. In this paper, we propose a practical way of enhancing Robotic Process Automation using Generative AI. This work also includes a practical case study that uses Visual Studio C#, Selenium, and ChatGPT for automatically grading students’ examination attempts in the Moodle Learning Management System. The results show that the application managed to grade the students with minimal human input.