The Effects of a Gossiping Robot on Team Cohesion

Gossip is a human behavior that has been shown to strengthen bonds, trust, and the feeling of inclusion between the gossiper and the person with whom they share the gossip. As humans engage more with social robots, fostering bonds between them is critical for meaningful interactions. In this paper, we investigated how gossiping can affect the perception of group inclusion and trust between a human and a robot. In this between-subjects user study (N = 38), we compared the effects of a robot that gossips to the participant in either a positive or negative way about the experimenter during an interaction. We found that participants in the positive condition reported a significant increase in group inclusion with the robot, while participants in the negative condition did not. We also found that participants’ moral trust in the negative condition significantly decreased. Our results suggested that positive gossip can be beneficial to human-robot team cohesion.