A systematic review of theories, themes, and methods related to online course review analysis

The feedback mechanism known as course reviews within massive open online courses (MOOCs) has spurred the creation of extensive textual feedback. This information, encompassing not just learners’ perspectives, thoughts, and emotions regarding their MOOC learning encounters, tends to be subjective and holds immense value for online education. This study conducted a systematic review of theories, themes, and methods related to online course review analysis. The analysis suggests that there are 12 key themes that constitute a coding framework. for online course review analysis should be encapsulated in its categories. These themes are lecture materials, faculty team, course structure, course content, interaction, assignment and assessment, learner support, technology, instructional approaches, course value, certificate and credits, and course difficulty. With this understanding, scholars would enhance their proficiency in crafting or choosing frameworks. We also evaluate theories and methods related to online course review analysis to comprehend the guiding theoretical perspectives in conducting research and how different methods or technologies can inform decisions for MOOC instructional enhancement.