Enhancement of Usability of AI Chatbots using Machine Learning

Artificial intelligence (AI) chatbots are already a standard in customer service, healthcare, and education for human-computer interactions. Considering the importance of usability and the typical difficulties that chatbots encounter in their interactions with users, this study's main goal is to investigate how machine learning—specifically, Natural Language Processing (NLP), Human Computer Interaction (HCI) and Deep Learning—can improve language comprehension, context awareness, personalization, and chatbot interactions' efficiency. The study's conclusions offer insightful information about user preferences, expectations, and difficulties while interacting with chatbots. Even though machine learning models were not used directly, the study identifies key elements that influence chatbot usefulness.