Service Software Engineering: A T-Shaped Professional

The pre-eminence of the service sector in a country's economy is clearly proportional to its level of development. On average, the service sector accounts for around 65% of the employment of the world's population and is currently the sector that generates the highest employment rates. Improving quality and productivity in this sector requires a new professional profile that integrates the knowledge of different disciplines that make up the science of services. And, for the creation of this new profile we need a different type of training. The challenge is to move from teaching in silos, where the knowledge of each subject is taught in isolation, to trans disciplinary teaching, which integrates the different disciplines required for the development and management of services. In this article we focus specifically on the profile of the Service Software Engineer, a new type of engineer capable of meeting the challenges posed by the development of services strongly influenced by technologies and by the need to build a future of more connected, accessible, sustainable, and quality services.