Evaluating the Impact of Personalized Value Alignment in Human-Robot Interaction: Insights into Trust and Team Performance Outcomes

This paper examines the effect of real-time, personalized alignment of a robot’s reward function to the human’s values on trust and team performance. We present and compare three distinct robot interaction strategies: a non-learner strategy where the robot presumes the human’s reward function mirrors its own; a non-adaptive-learner strategy in which the robot learns the human’s reward function for trust estimation and human behavior modeling, but still optimizes its own reward function; and an adaptive-learner strategy in which the robot learns the human’s reward function and adopts it as its own. Two human-subject experiments with a total number of N = 54 participants were conducted. In both experiments, the human-robot team searches for potential threats in a town. The team sequentially goes through search sites to look for threats. We model the interaction between the human and the robot as a trust-aware Markov Decision Process (trust-aware MDP) and use Bayesian Inverse Reinforcement Learning (IRL) to estimate the reward weights of the human as they interact with the robot. In Experiment 1, we start our learning algorithm with an informed prior of the human’s values/goals. In Experiment 2, we start the learning algorithm with an uninformed prior. Results indicate that when starting with a good informed prior, personalized value alignment does not seem to benefit trust or team performance. On the other hand, when an informed prior is unavailable, alignment to the human’s values leads to high trust and higher perceived performance while maintaining the same objective team performance.CCS CONCEPTS• Human-centered computing → Empirical studies in HCI; • Computer systems organization → Robotic autonomy.