A Multi-Layered Trust Model in the Internet of Things Smart Home Ecosystem

This study introduces a multilayered trust model within the Internet of Things (IoT) smart home ecosystem, addressing the intricate dynamics of user trust. Utilizing a convenience sample of 159 respondents in the UAE, familiar with smart home technology, the research employed an online survey to evaluate the model's components: Benevolence, Competence, Integrity, Situational Normality, Structural Assurance, Trust Stance, and Willingness to Depend. The findings reveal a nuanced trust landscape. Notably, while Benevolence, Competence, and Integrity did not significantly influence Willingness to Depend, Situational Normality showed a strong positive effect. Furthermore, Structural Assurance and Trust Stance emerged as foundational elements, significantly bolstering other trust dimensions. The model's robustness is underscored by the strong linkage between Willingness to Depend and Trusting Intentions. These insights are pivotal for stakeholders in the IoT smart home sector, offering a comprehensive framework to cultivate and measure user trust effectively.