Five Pivotal Practices for Leaders to Cultivate Empathy within Virtual Scrum Teams

In the digital and global economy, business leaders need more than just business and technology competencies; they also require empathy. However, there is a notable scarcity of research on empathy in Scrum for product development. This study aims to uncover critical insights into how leaders can foster empathy within virtual Scrum teams. Accordingly, this paper proposes five pivotal themes leaders can employ: Scrum fundamentals, meditation, self- and other-analysis, healthy interactions, and informal connections. These vital strategies offer actionable methods for leaders seeking to enhance empathy within their virtual Scrum teams.