The GIG Workers Who Fought an Algorithm: When Their Pay Suddenly Dropped, Shipt's Delivery Drivers Dug into the Data

IN EARLY 2020, gig workers for the app-based delivery company Shipt noticed something strange about their paychecks. The company, which had been acquired by Target in 2017 for US $550 million, offered same-day delivery from local stores. Those deliveries were made by Shipt workers, who shopped for the items and drove them to customers' doorsteps. Business was booming at the start of the pandemic, as the COVID-19 lockdowns kept people in their homes, and yet workers found that their paychecks had become... unpredictable. They were doing the same work they'd always done, yet their paychecks were often less than they expected. And they didn't know why.