Accident Process Management System in the IT-Landscape as a Means of Ensuring the Structural Reliability of the Organization

Many global companies and corporations use Information Technology Service Manager (ITSM) methodology and solutions to improve the quality of services provided, as well as the fault tolerance and reliability of manufactured and used solutions. Emergency process management systems are being developed and implemented to improve response time and problem solving time. This article discusses the emergency process management system in the IT landscape as a means of ensuring the structural reliability of the organization.