The Effective Evaluation of a Business Intelligence and Business Communication System Adoption Model for Sustainable Development in the Textile Industry

One of the most cutthroat markets in the world is the garment and textile sector. Nowadays, businesses in the textile and garment industries are under pressure from Industry 4.0 ideas to adopt cutting-edge innovation. To manage massive data volumes and tap into the full potential of innovative technologies, business intelligence (BI) and Business Communication System (BCS) tools are quickly becoming ubiquitous. Despite the promising possibilities, most textile and garment industries are slow to embrace this genuine invention because of the high failure rate $\mathbf{(7 0 \% - 8 0 \%)}$, particularly in underdeveloped nations. A deeper understanding of this complicated phenomenon is necessary to effectively deploy business intelligence solutions, and statistical evaluation may help with that. To assess the impact of possible factors related to users, technology, organizations, and environments, a business intelligence system model is created using the Technology- Organization-Environment (TOE) framework. Data was collected through self-administered surveys from academic institutions, decision-makers, software companies, and those holding authoritative titles in the textile and apparel sectors. The Decision-Making Trial and Evaluation Laboratory (DEMATEL) technique was used to study and evaluate significant parameter connections. Business intelligence (BI) and Business Communication System (BCS) initiatives in developing nations may help these nations remain competitive in the global market. The study’s results will inspire industry executives to consider devoting cash to such projects. This, in turn, will help expensive BI system initiatives succeed