Evaluation of User Experience in Mobile Applications Using User Experience Questionnaire and User Centered Design Methods

The role of BPS in the eyes of the Government of the Republic of Indonesia is very strategic as a Government Institution providing statistical data that will be used as a source of data and analysis to determine the direction of national policy. The user experience evaluation of the Sobat BPS application has been conducted using the user-centered design method and user experience questionnaire. The evaluation results show that the Sobat BPS mobile application has several shortcomings in terms of security, features and appearance, as well as user interest. As many as 97% of respondents experienced or felt many bugs that could hinder the data collection of officers/users. In addition, 70% of respondents felt that the security of the application was not guaranteed and 64% of respondents complain ed about the cluttered features and appearance. There were also 57% of respondents who experienced failure in accessing the application and 54% of respondents who felt less interested in the features provided. The new BPS UX also received a “Good” rating on 3 aspects of UEQ (attractiveness, stimulation, and novelty) and “Above Average” on 3 other aspects (clarity, efficiency, and accuracy). This shows that the new BPS UX is more attractive, easy to use, and by user needs. The UX redesign of the Sobat BPS application using the UCD approach has proven effective in increasing user satisfaction and providing a better user experience. Thus, it is necessary to improve the design and features of the Sobat BPS application to improve quality and increase user satisfaction.