All You Need is Knowledge, Experience and Tools: A Framework for Integrating Digital Labour With White Collar Work

This paper proposes a framework for using digital labour to augment white-collar professions. We define a White Collar employee as one who performs administrative and managerial work, uses knowledge and experience, and works with others in a set of workflows. Starting with simple questions and answers, AI can help to augment white-collar roles. In this paper, we look at how AI agents, Digital Labour, can be defined with knowledge, made better through experience, and given skills, tools, and personality for the role. By describing a set of Digital Labour and an appropriate workflow, we can illustrate how Digital Labour can augment and improve many white-collar workflows. It offers insights into the future of professional work environments where human employees and Digital Labour will collaborate.