Augmenting Knowledge Management with Immersive Technologies: Exploring Transformative Use Cases for AR and VR

By means of interactive three-dimensional simulations, immersive technologies such as virtual reality (VR) and augmented reality (AR) are revolutionizing employee education and information maintenance. Twenty case studies of prominent global organizations utilizing AR/VR solutions to digitize knowledge and improve training in the automotive, aerospace, medical care, power, constructing, sales, higher learning, and business services industries are analyzed in this study. The detailed use cases illustrate the AR/VR implementation life cycle, starting from initially concepts and progressing to large-scale implementations. They tackle various challenges such as maintaining design insights, supporting maintenance, integrating personnel, standardizing security policies, and enhancing innovation education. Significant prospective is illuminated through critical analysis of numerous deployments at Boeing, Komatsu, Volvo, Siemens Energy, Walmart, and others, which yields key insights regarding the factors that drive, challenges, and developing patterns of AR/VR knowledge transfer.