Navigating the Skies: A Comprehensive Analysis of Airport Automation and Its Impact on Passenger Experience

Airport automation and digitization are now essential in light of the difficulties facing the travel sector. The travel industry is remarkably flexible, even in light of recent setbacks, as demonstrated by the ongoing digital revolution. This endeavor is motivated by the realization that shorter wait times and more efficient identity verification procedures translate into a traveler's overall experience being much better. The primary focus of this study is the coordination of systems that manage travelers' identities, which calls for smooth cooperation between government border agencies, airlines, and airports. Ensuring a truly frictionless passenger journey requires the integration of multiple touchpoints, from check-in to boarding. The objectives of this automation investment are to maximize resource allocation, improve overall customer experience, and accelerate passenger flow.