Enhancing Soft Skills in Network Management Education: A Study on the Impact of GenAI-Based Virtual Assistants

The rapid evolution of technology in educational settings has opened new avenues for enhancing learning experiences, particularly in specialized fields like network management. This paper explores the novel integration of a GenAI-based virtual assistant in a university-level network management course, focusing on its impact on developing students' soft skills, notably critical thinking and problem-solving abilities. Recognizing the increasing importance of these skills in the digital age, our study aims to assess the empirical effectiveness of this artificial intelligence-driven educational tool in fostering these competencies among students.