A Review E-Government Implementation: Its Impact on Public Value Creation and Citizen Perspectives

The global expansion of e-government services reflects the rising demand for efficient government services among digital citizens. Governments must prioritize understanding public perspectives and values for effective citizen-centric e-government, involving all stakeholders for sustainable development and utilizing innovative technologies to overcome challenges. This systematic literature review (SLR) aims to explore citizen-centric e-government implementation worldwide, focusing on its impact on public value creation and citizen perception. By analyzing 69 papers from 2017 to 2023 using the PRISMA method, the review revealed diverse research landscapes and highlighted the importance of inclusive services. Key variables such as Information Quality, System Quality, and Trust in e-government significantly influenced citizen attitudes. Behavioral Intention to Use, Citizen Satisfaction, and Public Value emerged as prominent dependent variables. Notable countries like China, India, Nigeria, and Pakistan were extensively studied, employing various analytical techniques like Structural Equation Modeling (SEM) and thematic analysis. Frameworks such as UTAUT, TAM, and IS Success Model were commonly used, reflecting the multifaceted nature of e-government research and the need for comprehensive approaches.