Real-time E-Commerce Comment Classification Using Big Data Processing

The 4.0 industrial revolution, and recently the digital transformation trend, have pushed organizations and businesses to apply information technology in their daily activities. Business owners, operators, and managers are increasingly interested in exploiting information from software data and social networks to increase the competitiveness of their units. Collecting and analyzing comments is a method that applies natural language processing (NLP) techniques, combining machine learning, deep learning, and big data to Provides truly valuable information. This article analyzes comments on e-commerce websites, applying the above techniques, thereby comparing and evaluating the advantages and limitations of the methods. From there, the problem can be expanded for many different purposes, as long as it is related to the problem of linguistic analysis to provide recommended information.