Sustainability Indicators for Evaluating the Activities of a Home Delivery Company: a Tunisian Case Study

The concept of home delivery has developed blatantly, thus mainly affecting all the agri-food supply chain channels. However, this activity has increased exponentially during the COVID-19 pandemic. This increase in home delivery and logistics in general leads to several challenges mainly relating to environmental aspects. Currently, these aspects have been expanded to highlight the sustainability of these home transportation companies. In this context, this paper proposes the development of a methodology to assess the sustainability of transport companies' activities. This methodology is based on the definition of indicators measuring the three dimensions of sustainability, namely the natural, economic, and social dimensions. This measure of sustainability is defined according to a multi-capital sustainability framework. This last one was established qualitatively via a questionnaire. To validate the proposed methodology, a Tunisian use case is presented.