Improvement of the Maintenance’s Performance through the Assignment of Human Resources

Effective maintenance operations are crucial for upholding the productivity of production sites and, consequently, the competitiveness of manufacturing companies. This article introduces a decision-making methodology for maintenance management, incorporating a real case study, aimed at enhancing various maintenance performance metrics. The proposed approach revolves around optimizing the allocation of human resources, considering factors such as their availability, the types of breakdowns, and the level of urgency associated with each issue. A discrete event simulation model is performed to simulate the maintenance process within a manufacturing shop floor. Additionally, to further refine our model, we propose integrating an emergency intervention module with the simulation model to handle intervention requests. The outcomes of this study offer reliable insights into enhancing the maintenance function's performance