Collecting (Personal) Passenger Data in Public Transport or Do Carriers Really Need Our (Personal) Data? – An Overview of the Situation in the Republic Of Croatia

This paper investigates the volume, or the amount of (personal) data that a user (passenger) must give to the public transport organizations. The goal of the research is to structure and present, using the example of the largest cities in the Republic of Croatia, which (personal) data public transport organizations can access on their mobile devices, and to answer the research question: What (personal) data do public transport organizations collect within the Republic of Croatia? During the research, the Google Store was accessed, applications used for fare collection were checked, and data that the user must accept in order to use the transport service within public transport, and to be able to pay for that service with a mobile device, were structured (in table). Based on this data, a model proposal was made that shows the data collected and processed, used for fare collection.