Process Mining: Application in Practice

Process mining is a concept that is not new, and software in this area is well represented on the market. The academic interest is reflected in a relatively large number of articles dealing with this topic. However, the practical implementation does not quite match these development trends. The aim of this study is therefore to investigate (1) the industries in which process mining is used and (2) the specific software used for this purpose. For the study, a systematic literature review was conducted by examining articles published in the last 5 years in Clarivate Analytics’ Web of Science (WoS) database. Based on the collected results, a bibliographic analysis was performed, the case studies on the application areas of process mining were analyzed and the software used was systematized. In addition, the identified benefits, current status, trends and challenges in the implementation of this concept in practice were analyzed. Considering the limitations of the research, guidelines for the scientific community are proposed to guide future research. Furthermore, approaches are proposed that could contribute to a stronger application of process mining in business practice.