Using AI and Natural Language Processing to Enhance Consumer Banking Decision-Making | IEEE Conference Publication | IEEE Xplore

Using AI and Natural Language Processing to Enhance Consumer Banking Decision-Making


Abstract:

This technical summary outlines the use of Artificial Intelligence (AI) and Natural Language Processing (NLP) to beautify patron banking decision-making. AI-based banking...Show More

Abstract:

This technical summary outlines the use of Artificial Intelligence (AI) and Natural Language Processing (NLP) to beautify patron banking decision-making. AI-based banking systems can autonomously identify patterns in consumer information and generate insights from a number of sources, including but not restricted to purchaser 360 profiles, 1/3-party statistics, and transactional statistics. With the assistance of AI and NLP, this gadget can answer customer questions relating to their banking wishes and offer personalized recommendations. AI-based monetary decision-making systems also permit banks to offer computerized customer service with information on clients' needs, respond speedily to purchaser requests, and offer quick acclaim for loans and other banking merchandise. Moreover, AI and NLP enhance patron engagement via chatbot-like solutions and purchaser sentiment analysis. The extraordinary AI and NLP-based services being presented by using banks are mentioned in this technical abstract. In conclusion, AI and NLP technology are giving banks the capacity to meet the desires of their customers and improve typical purchaser pleasure.
Date of Conference: 18-20 April 2024
Date Added to IEEE Xplore: 21 June 2024
ISBN Information:
Conference Location: Thiruvananthapuram, India

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