Integrating the Principles of Calm Technology in Smart Systems Development: A Framework for Developers

In a world where digital technology is becoming increasingly ubiquitous in our daily lives, intelligent systems are no longer seen only as an opportunity to improve efficiency and productivity but also to manage the peace of people who use them. The concept of Calm Technology, initially introduced by Weiser and then extended by Weiser and Brown, supposes that the technology should recede into the background and become visible only when needed, allowing the user to focus more and remain quiet. This brief will explore the principles of calm technology as part of an investigation into the development of intelligent systems and how these spheres collide with a human-centered approach that places the needs, desires, and well-being of the people who use them above all else. Our interest is also to explore how to act based on these calm technology principles within the development of intelligent systems such as connected work environments and automated homes and in the context of fully integrating technology and people. Integrating the principles of Calm Technology into the development of smart systems may ensure that the contribution of technology can improve the quality of life for all of us without us even noticing that it is doing so.