Maintaining Quality Time: A Creative Problem-Solving Strategy for Leaders to Improve Employee Communication

The current study investigates the effectiveness of the Creative Problem-Solving Strategy of making quality time to communicate with employees in the oil and gas industry; the focused company is the Federal Authority. The company was chosen as it is UAE-based, and the problem affects its performance. The process of paradigm breaking and associated challenges concerning the problem were studied and critically analyzed. The literature review includes an appraisal of brainstorming as a technique in creative problem solving. The technique is then used on a group of employees at the Federal Authority to create possible solutions to the problem. An example of the Federal Authority's previous experience was demonstrated. A round 2 Delphi exercise was conducted to evaluate possible outcomes of brainstorming solutions to the problem. The final part of the report links the creative solving techniques with knowledge-based systems by developing strategies for the Federal Authority to implement to solve the problem. The value of having a system that can integrate information and continuously analyze the organizations' inputs was demonstrated, and the execution of the system on the scenario of the problem in the Federal Authority was critically evaluated.