Point of Sales (POS) Terminals for Bank Service Delivery, the needs for Management of Information Security: A case of Nigeria’s Banking Sectors

A point of sale (POS) system is a valuable technological tool that has successfully replaced the traditional cash register banking system and has maintained constantly evolving tech-driven solutions. User security and trust perception are paramount to the success of the financial services rendered using the POS terminals. In Nigeria, the POS system has revolutionised the banking sector as millions of "unbanked citizens" can comfortably perform cash deposits and withdrawals, pay bills, and do other financial services without physically stepping into the banking hall. The management of information security of point of sales terminals was studied using the theory of the Technology Acceptance Model (TAM) by looking at behavioural intentions as a factor that leads people to use available technology. A mixed research method was adopted to allow the collection of quantitative and qualitative data for the study. The collected data were analysed using Partial Least Squares Structural Equation Modelling (PLS-SEM) and revealed that customers prefer POS systems to the banking hall because of their availability, flexibility, ease of use, error tolerance, and service efficiency.