TAM Analysis: Mobile Banking Acceptance of Elderly in Jakarta and Tangerang

Mobile banking has grown exponentially over the past few years, minority group like the elderly has difficulty adopting or following the recent technology, thus making them not having access to mobile banking. This study uses the technology acceptance model method to analyze mobile banking acceptance towards the elderly. Customer awareness, perceived risk, and perceived trust are taken into consideration to look into the elderly’s behavioral intention to adopt mobile banking. PLS-SEM (Partial least squares – structural equation model) of a survey with 124 respondents, ages between 60 to 68 based in Jakarta and Tangerang, were examined using the SmartPLS 4 program. Out of five variables, perceived usefulness, and perceived trust affect the behavioral intention of the elderly to adopt mobile banking.