A Model Proposal for Monitoring Key Performance Indicators - a Case Study of the Faculty of Maritime Studies Kotor

This paper presents a model proposal for monitoring Key Performance Indicators (KPI), based on the example of the Faculty of Maritime Studies Kotor (FMS), from the aspect of quality control. This is the way of measuring and monitoring the quality of work processes. The analysis of the self-evaluation process of the higher education institution was the starting point for the proposal of the model of an advanced information system that would help in monitoring key performance indicators. This case study can be applied not only to the educational process but also to all other activities that accompany the work of an educational institution.