The Influence of Features and Factor on Continuous Usage Intention in Indonesia’s National Health Insurance Application

The digital transformation of Indonesia's healthcare service system, driven by Social Security Agency on Health (BPJS) initiatives, has made significant strides with the implementation of the National Health Insurance (JKN Mobile) Application. This study, conducted in July 2023, focused on a sample of 119 participants from Indonesia (Jabodetabek area) who were active users of the JKN mobile application and residents of Indonesia. Our. Data was collected using the purposive sampling technique, and the analysis was conducted through Structural Equation Modeling (SEM) and Smart-PLS, a widely recognized statistical tool for hypothesis testing. The results of this study revealed that eight out of ten hypotheses demonstrated a significant impact, shedding light on the factors influencing users' continued intention to utilize the JKN Mobile Application in the Indonesian healthcare landscape. This research contributes valuable insights for enhancing the mobile application's effectiveness and user satisfaction, ultimately contributing to the advancement of telemedicine in Indonesia's healthcare ecosystem.