An Assessment of Healthcare Administration to Senior Citizens in Catanduanes Using Text Analysis

As the population of senior citizens expands, challenges on how healthcare is delivered are becoming extremely important, this study aims to evaluate how the government provides healthcare services to senior citizens in Virac, Catanduanes using text analysis to enhance the programs in place that can help them manage the healthcare services provided. The research made use of the mixed-methods approach, which included qualitative and quantitative research methods to assess the healthcare administration of government to senior citizens. The machine learning text analysis was also used in this study to assess if the respondents' opinions on the services provided are positive, neutral, or negative. Based on the responses, the assessment of the healthcare administration for senior citizens is ineffective, according to the study's findings. The feelings and opinions expressed by senior citizens are based on their experiences with the services provided to them. This research suggests that the government should improve its services for senior citizens' healthcare administration, especially in the province to better meet their needs and satisfaction. This may be evident in their feedback on what services they want to receive and how they want them to be improved.