Measures of Organizational Process Performance in the Capability Maturity Model Integration

The Capability Maturity Model Integration (CMMI) is widely utilized by organizations to facilitate process improvement. Among its 22 process areas, this paper focuses on the Organizational Process Performance (OPP) area, which assesses the effectiveness of a process. Specifically, this study examines one goal (establishing performance baselines and models) and two practices (establishing quality and process performance objectives and selecting processes within OPP. To measure these practices, the Goal Questions Metrics (GQM) approach is employed. Data was collected using a questionnaire, and the defined measures are validated quantitatively. 250 responses were used for analysis. The results obtained indicate that implementing the defined measures in companies would be beneficial for achieving high-quality processes in OPP and advancing the maturity level of CMMI.