An Intelligent Interactive Chatbot for Handling Academic Queries

A chatbot is one kind of software developed to enable interaction using natural language processing between a user/human and a system. Many systems today are equipped with chatbots for interpreting user questions and providing the right answers in a fast and efficient manner. In this paper, we propose a method to develop a chatbot for academic-specific data access for the college, through a simple mobile application. The proposed work aims to build an Artificial Intelligence (AI) chatbot to access information related to students' inquiries towards their academic scores, attendance status, and other general and college-specific data. This chatbot application eliminates any human intervention in the process of student data retrieval. Furthermore, the application guarantee time optimization by not relying on having an active internet connection and reduces delay in navigation through the existing conventional website. Questions can be asked by students to the chatbot at any time of the day and quick responses are generated. Students can have conversations simultaneously with the help of a chatbot which works 24×7. Through natural language understanding, the chatbot extracts meaning, intents, entities, and context from conversational textual inputs.