Designing IT Governance using COBIT 2019: An Examination of a Telecommunications Company’s Case Study

The telecommunications industry, particularly within telecom companies, has been witnessing a steady annual growth in information technology investments. Despite this growth, a gap in efficient IT management has led to shortcomings in governance. To tackle this challenge, assessing IT governance is identified as a vital initial step to improve the quality of IT services in these companies. The aim of this research is to develop a tool for appraising the maturity level of IT governance in government bodies, thereby facilitating the enhancement of IT services. Employing the COBIT 2019 framework, this tool is designed to assist organizations in refining risk management, governance, and IT processes. The outcomes of this research include the development of a corporate IT governance framework and pinpointing key process improvement recommendations for educational administration. The study yielded three critical practical suggestions: APO12, DSS02, and DSS03.