Enhancing The User Interface and User Experience of SiKeren Presence Mobile Application With User Centered Design Method

SiKeren is a mobile-based application designed to facilitate attendance processes for civil servants within the scope of Jember District Government. Based on the initial evaluation, the SUS scores were found to be below the average parameter, scoring 60.9. Therefore, there is a potential for continuous enhancement in the SiKeren application. This is further supported by observations and in-depth interviews indicating shortcomings in the User Interface and User Experience (UI/UX) aspects of the SiKeren application. Given these conditions, this study aims to enhancing the UI/UX of SiKeren application to optimally meet user needs and preferences through redesigning the UI/UX using the User-Centered Design (UCD) methodology. The redesign will be evaluated using the System Usability Scale (SUS) method, with a focus on enhancing the quality of user experience. As a result, the overall usability level of the redesigned UI/UX for the SiKeren application, particularly in terms of user acceptance, performance, quality, and potential for user recommendation, has significantly enhanced and surpassed the usability level of the SiKeren application prior to the redesign. The redesigned UI/UX also successfully addresses user needs and preferences, as indicated by positive feedback from respondents during the final iteration interviews.