IT Governance Evaluation Using COBIT 2019 Framework in A Manufacturing Company

At this research, a case study approach was applied at a manufacturing company. The company is having problems with information technology governance and management. Many problems are found in the company's operational activities, and the systems that exist to support operational activities have not been used optimally. To address the company's issues, an evaluation and assessment of the capability level in information technology governance and management will be conducted using the COBIT 2019 framework. Data will be gathered through interviews and literature reviews, resulting in qualitative data. The data collected can be used to identify appropriate domain procedures to address the company's problems. APO07, APO12, APO13, BAI08, and DSS05 are the domain processes that are used. The investigation on information technology governance and management discovered that procedures APO07, APO12, APO13, BAI08, and DSS05 stopped at level 2 with the “Largely Achieved” category, indicating the presence of gaps in each of these processes. Six recommendations for procedure APO07, three recommendations for APO12, three recommendations for APO13, two recommendations for BAI08, and four recommendations for DSS05 have been offered. The recommendations will be delivered to the company to assist in addressing the gaps in these procedures.