User Experience Analysis on JIBAS Computer Based Exam Application Using Usability Testing Method

JIBAS Computer Based Exam is a mobile-based exam application created by Yayasan Indonesia Baca. This study analyzes and evaluates the User Experience (UX) in JIBAS Computer Based Exam (CBE) application. Usability testing and System Usability Scale (SUS) methods have been used to obtain the results. This application has 1,5 of 5,0 ratings on Google Play Store. The study participants were students who used the application. Through observations and SUS questionnaires, qualitative and quantitative data were collected and analyzed. The result identify the app’s strengths and weaknesses, and provide suggestions for improvements to improve the user experience. The average SUS is 65.9, a low level of satisfaction with the usability of the application. This study contributes to the development of JIBAS CBE by considering UX and system usability and can be used as a guideline for the improvement of these applications and usability testing of other computer-based applications.