Improving User Experience Using User Experience Questionnaire Method on Online Attendance Super HANA Application

Technological advancements have undergone a transformation and have had a significant impact on various aspects of our lives. Many companies nowadays use technology in their business operations, including PT Telkom Akses. Operating within the access network domain, PT Telkom Akses serves as a subsidiary of PT Telekomunikasi Indonesia, contributing its expertise in this field. PT Telkom Akses has an application called Super HANA, which serves as an attendance system for all employees. However, based on user reviews, there are still some issues with the application. Some of these issues include user-unfriendly interface and errors in the attendance process. To assess the value of the Super HANA application and improve the user experience, User Experience testing is conducted using the User Experience Questionnaire (UEQ) method and in-depth interviews. User Experience and User Experience Questionnaire (UEQ) measurements are performed based on the aspects of attractiveness, efficiency, dependability, perspicuity, stimulation, and novelty. The analysis conducted using the UEQ Analysis Tools yielded the following average scores for the variable taps of UEQ: Attractiveness (2.20), Perspicuity (2.27), Efficiency (2.20), Dependability (1.97), Stimulation (2.03), and Novelty (2.19). Assessment is also carried out through in-depth interviews with employees to gather more detailed information about their experiences using the application. Based on the results of the questionnaire and interviews conducted, it can be concluded that the Super HANA application meets the satisfaction level of user experience. However, it still requires improvements and feature developments to support the attendance process for employees.