User Experience Analysis of BAZNAS Jombang Website Using User Experience Questionnaire

This study aims to analyze the user experience satisfaction of donors who use the Jombang National Zakat Agency (BAZNAS) website. Judging from the comparison of the difference between the number of BAZNAS Jombang donors and the number of donors using the Jombang BAZNAS website. This research method uses the User Experience Questionnaire (UEQ) by distributing a survey via a questionnaire form to 100 respondents. Based on the evaluation results, it is known that the evaluation score for the attractiveness aspect was 1.315 (positive), the perspicuity aspect scored 1.263 (positive), the efficiency aspect scored 1.260 (positive), the dependability aspect scored 1.308 (positive), the stimulation aspect scored 1.160 (positive), and the novelty aspect scored 0.798 (neutral). This indicates that although the website makes a strong first impression and is straightforward, effective, reliable, and inspiring, it is still out of date and appears boring and traditional, thus it must be fixed. The novelty aspect of the website can be improved by updating it frequently to keep it from seeming monotonous. Updates can take the form of display changes or website features. Then, based on the findings of follow-up interviews, donors hope that the text of prayer support or intentions will be displayed before payment to make it simpler for donors to make donation payments.