Evaluation of User Experience on Taspen otentikasi Application Using User Experience Questionnaire (Case Study of PT. TASPEN (Persero))

PT TASPEN (Persero) is one of the state-owned companies engaged in insurance, especially insurance for civil servants and state officials. In carrying out its business processes, PT TASPEN (Persero) collects updated data on pension recipients through the Taspen Otentikasi application. The purpose of this research is to evaluate the Taspen Otentikasi application, especially in terms of user experience. The evaluation was conducted online by distributing questionnaires and then the data was processed using the User Experience Questionnaire (UEQ). Analysis was carried out from the results of the questionnaire which was then assessed using UEQ tools which were grouped into 6 assessment categories, namely attractiveness, clarity, stimulation, novelty, efficiency, and accuracy. The results showed a good evaluation value in the aspects of Attractiveness (mean 1.74), Clarity (mean 1.91), Stimulation (mean 1.67), Novelty (mean 1.26) while for the Efficiency aspect (mean 1.93) and the Accuracy aspect (mean 1.80) received an Excellent score. UEQ tools can find parts or features that require improvement and development so as to further maximize the use and functionality of the Taspen Otentikasi application in digitizing services.