Sentiment Analysis of Mobile App Reviews Using Robotic Process Automation

Robotic Process Automation (RPA) is a rapidly growing technology that promises to automate mundane, repetitive, and time-consuming tasks, leading to improved productivity and efficiency. However, as with any new technology, RPA’s adoption and impact on the workforce depend on how users perceive it. This research aims to analyze the sentiment of RPA users to understand their attitudes, opinions, and experiences with the technology. To achieve this goal, we collected and analyzed a dataset of online reviews and social media posts related to RPA. We used natural language processing techniques to extract and classify sentiments, including positive, negative, and neutral. Our analysis revealed that RPA users have an overall positive sentiment towards the technology, with a majority of reviews expressing satisfaction with its capabilities and benefits.