Development of an Enhanced Quality Score Calculation Method for Accurate Assessment of Hotel Quality

In this research paper, an enhanced hotel quality scoring method (EHQSM), is presented as a revolutionary way to analyze hotel quality. The EHQSM combines sentiment analysis, HOLSERV Plus dimensions classification, and amenity scores to deliver a more thorough review. The study generates an overall sentiment score by doing sentiment analysis on reviews categorized into HOLSERV Plus dimensions then thoughtfully averaging it using dimensionspecific weights collected from a survey. The availability of necessary amenities is considered when calculating the amenity score. The novel feature of this approach is how the amenity score, and sentiment score are carefully combined and efficiently weighted using values from the survey. The result is an improved quality score that accurately and thoroughly describes the quality of hotel services. With the goal of facilitating informed decisions for both hotel owners and attentive tourists, this technique establishes an updated standard for the evaluation of hospitality quality.