Implementation and Transition to ISO 9001:2015 – Case of Beverage Company in South Africa

This study examines the transition to the ISO 9001: 2015 standard at AB Breweries using interviews, observations, and questionnaires with 100 employees. The study found that implementing the standard reduced costs, improved efficiency, and strengthened customer relationships. The company's policy values employee and customer satisfaction, and the study recommends regular staff training, top management engagement in risk management, and ongoing customer training. The conclusion emphasizes that ISO 9001: 2015 is vital for maintaining quality standards and ensuring safety and social equality within organizations.